Discount Hotel Bookings FAQ (Frequently Asked Questions)
We at princessglobal.com. aim to provide the best customer services possible. In case of questions please view our Frequently Asked Questions section below.
For information not covered here do not hesitate to contact us . We are happy to help!
Thailand Hotel Bookings FAQ by topic:
Making a Hotel Reservation
- How do I reserve a hotel on princessglobal.com?
- How does princessglobal.com deal with my request for a room?
- Can I make a reservation with the hotel directly?
- How long does it take to get my booking confirmed?
- How many people per room? How about children?
- Is there any fee using your booking service?
Hotel Booking Confirmations/Booking Amendments
- When is my booking final?
- What if the hotel that I have selected is not available?
- Whose name is the reservation made under?
- What is the latest time that I can make my reservation?
- In case I have to make booking amendments who can I contact?
Arrival and Staying at the Hotel
- Can you arrange Airport Pickups or Ferry Transfer?
- How do I check-in at the hotel?
- What time can I check-in and check-out?
- I am unhappy with my accommodation. Can you help?
Hotel Policies for Children
- Do children receive discount rates?
Payment and Security
- Do I need to pay the full balance for my accommodation or tour immediately?
- Who operates your websites? Can I be sure that I am using a legitimate service?
- Do I need a credit card to make a hotel reservation and what credit cards do you accept?
- My credit card number is correct, but it is not accepted. Why?
- Under what Merchant Name will the entry on my credit card statement show?
Cancellation Conditions and Refund Policy
- What is your cancellation policy?
- What are Credit Card Refunds?
1. Making a Hotel Reservation
- How do I reserve a hotel on princessglobal.com?
- How does princessglobal.com deal with my request for a room?
- Can I make a reservation with the hotel directly?
- How long does it take to get my booking confirmed?
- How many people per room? How about children?
- Is there any fee using your booking service?
1. How do I reserve a hotel on princessglobal.com?
All hotel information pages include the name, star rating, an atmosphere description of the hotel and also lists hotel and room features. Each hotel has a section on average room availability. This is dependant on the seasons and weather and festivals such as Christmas etc. Our hotel inventory is currently from all around Thailand and around the world , including Phuket, Krabi, Phi Phi Island , Lanta Island , Khao-Lak, Samui Island , Bangkok , Pattaya, Chiang Mai and Chiang Rai.
Our special discounted prices are set per room -- not per person -- and in the local currency to give the optimum rates without being effected by currency fluctuations. Prices include government tax and VAT. This ensures that the price you see is the price you get .
Hotels flagged with Instant Confirmations allow you to make instant bookings knowing you will get your required room straight away. Other hotels will need confirmation from our offices. Utilizing the inquiry form found on each hotel fact sheet will send your inquiry directly to us and you will receive an immediate response.
2. How does princessglobal.com deal with my request for a room?
- Our Travel Assistants check availability with the wholesalers and our allotments. On confirmation from the wholesaler a reservation is made with the hotel or resort.
- Within 24 hours of the wholesaler's confirmation, a Confirmation Voucher detailing the confirmed reservation and hotels' payment policy is sent to you.
- The Confirmation Voucher is the paperwork shown to the hotel on arrival.
3. Can I make a reservation with the hotel directly?
Yes, you can. However the hotel will charge you their contractual walk-in rates that can be substantially higher than our wholesale travel agent rates.
4. How long does it take to get my booking confirmed?
You will be contacted within 48 hours by of our Travel Assistants. For bookings requested with hotels flagged Instant Confirmations we are able to confirm hotel rooms immediately.
5. How many people per room? How about children?
All our listed hotel rates are per room, normally for either 1 or 2 persons and include government taxes and VAT. In the case of a 3rd or 4th guest in a room, every hotel has a different policy as to whether you will be charged for an extra bed or not. As a general rule, children under the age of 12 are either free or half price in Asian hotels.
The hotel policy, including the cost of an extra bed, will be sent to you as part of your invoice.
6. Is there any fee using your booking service?
There is No booking fee . Princess Global Travel Service, offers wholesale prices to the customer by bringing large numbers of customers to the hotels and resorts. These rates have until recently been available to large travel agents only.
2. Hotel Booking Confirmations/Booking Amendments
- When is my booking final?
- What if the hotel that I have selected is not available?
- Whose name is the reservation made under?
- What is the latest time that I can make my reservation?
- In case I have to make booking amendments who can I contact?
1. When is my booking final?
Your booking is final once we received your payment either online (via our secure payment form) or by fax and we emailed you the hotel check-in voucher.
2. What if the hotel that I have selected is not available?
You will be notified by e-mail within 48 hours after placing booking request and you will not be charged. We will then suggest to you an alternative hotel.
3. Whose name is the reservation made under?
The hotel's reservation is made under the guest name as defined by yourself in your booking request. When you check-in you simply present the Hotel Voucher (send to you by email) to the check in counter at your hotel.
4. What is the latest time that I can make my reservation?
We accept bookings anytime before the check-in date. Please take note though that our booking conditions are tied to those of the hotel. Thus we cannot always guarantee availability on short notice booking requests.
A Late Booking Fee of USD 50 per person applies for all tour bookings if a booking is made less than two weeks (14 days) before the tour departure date. Reservation is confirmed only after receipt of full payment including bank charges.
5. In case I have to make booking amendments who can I contact?
You may contact us phone, online or by fax. In all email exchanges, please make sure that your name and the Booking ID is included in the subject line of your message. Our automatic routing system will then file it with the rest of the information about your reservation request. Similarly, if you should need to contact us by phone or fax, your name and the Booking ID will help us retrieve the current status.
- Contact us by Phone: ++66 (0)76-232392, 210928,232078 (Office hours: Monday-Saturday 8:00am to 6:00pm , GMT + 7:00 )
- Contact us by fax : ++66 (0)-76-217 106
- " Contact us Online
3. Arrival and Staying at the Hotel
- Can you arrange Airport Pickups or Ferry Transfer?
- How do I check-in at the hotel?
- What time can I check-in and check-out?
- I am unhappy with my accommodation. Can you help?
1. Can you arrange Airport Pickups or Ferry Transfer?
Yes, we are happy to assist you with Airport or Ferry Transfers. Please notify our reservation staff about your transport requirements. Please note that pick-up times depend on the arrival times as specified in your booking request. In case of late arrivals no refund applies.
2. How do I check-in at the hotel?
Simply present your hotel voucher to the hotel's reception staff. Since the hotel already has your name and booking on record, your email hotel voucher is not essential, but may be useful as verification and for contact information. If for any reason you would wish to have a duplicate, please do not hesitate to contact us.
3. What time can I check-in and check-out?
- Check-in time : 14.00 p.m.
- Check-out time : before 12.00 p.m. ( midday )
Early check in and late check out are subject to availability and individual hotel policies. Most hotels are willing though, pending on the occupancy rate, to allow for late check-out. Do prompt the hotel staff upon check-in.
4. I am unhappy with my accommodation. Can you help?
We aim to please. Please note though that due to the high number of hotels in our database we cannot monitor the quality of delivery for each and every hotel. Hotels do change management and consequently quality of service may change. If you feel that the hotel does provide you with inadequate services please do let us know.
4. Hotel Policies for Children
- Do children receive discount rates?
1. Do children receive discount rates?
The policy regarding reductions for children varies from hotel to hotel. Where discounts apply, they are passed on to you. When posting your Booking Request please state the number of children. Also please state their age.
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement may differ pending on the specific hotel's policy. Any child the age of 12 is considered an adult by the hotel industry. Normal charges will apply both for the room and breakfast.
The general policy concerning the charging of room and breakfast for children traveling together with their parents or family is as follows.
- Children at 12 years old: Any child this age is considered an adult by the hotel industry. Normal charges will apply both for the room and the breakfast.
- The child supplements apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms.
- Free baby cots for babies are only suitable for children under 2 years old.
Child supplements will not be available if the child age is not specified at the time of booking and we will charge accordingly.
5. Payment and Security
- Do I need to pay the full balance for my accommodation or tour immediately?
- Who operates your websites? Can I be sure that I am using a legitimate service?
- Do I need a credit card to make a hotel reservation and what credit cards do you accept?
- My credit card number is correct, but it is not accepted. Why?
- Under what Merchant Name will the entry on my credit card statement show?
1. Do I need to pay the full balance for my accommodation or tour immediately?
Unlike many hotel reservation websites, princessglobal.com only requires your full credit card details after you have received your Reservation Confirmation .
2. Who operates your websites? Can I be sure that I am using a legitimate service?
Princess Global Travel Service. We are a registered Travel Agent of the Tourism Authority of Thailand (TAT 31/0370).
Realizing that booking your travel over the Internet is new to many, all our efforts are centered around our reputation for quality service and reliability. For this reason we have established our Online Reservations , the hotel, vacation package and travel booking reservation system of Princess Global Travel Service that Controls http://www.princessglobal.com/, It enables you to use our service with confidence knowing that you are getting the lowest rate on the internet and your personal information is secure.
3. Do I need a credit card to make a hotel reservation and what credit cards do you accept?
Yes, all bookings are on prepayment basis. For your convenience, Princess Global Travel Service offers credit card payment directly from our web site or through fax authorization. We accept payment by Visa , MasterCard and AMEX .
4. My credit card number is correct, but it is not accepted. Why?
There can be a number of reason that your credit card is declined. Here are the most common problems.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- You may provided us with wrong card details. Please check on the spelling of your name, card number, expiry date and 3 (Visa/MasterCard) or 4 (AMEX) security digits. Visa/MasterCard: the 3-digit number printed on the back of the card. AMEX: The 4-digit number printed on the Card just above the account number.
5. Under what Merchant Name will the entry on my credit card statement show?
You credit card billing statement will show the payment under Princess Global Travel Service. , our registered Merchant
Account name.
6. Cancellation Conditions and Refund Policy
- What is your cancellation policy?
- What are Credit Card Refunds?
1. What is your Cancellation Policy for hotel reservations?
The Due Date is the date by which you must have sent your credit card numbers for the full balance of the vacation. Often this is 2 weeks before check-in; due to different hotel policies, the Due Date can vary however; for various hotels on Koh Phi Phi, Thailand , for example, this can be as much as 45 days before check-in. If payment is not received before this date your reservation is cancelled.
All cancellations must be made in writing by fax or e-mail to Princess Global Travel Service. Refunds are calculated from the day Princess Global Travel Service. receives written notice. There is no refund for any unused part of the hotel stay, package or tour purchased.
Cancellation and Amendment Policy :
- Low season (1st May - 31st October): Cancelled within 14 working days.
- High season (1st November - 30th April): Cancelled within 21 working days.
- Peak season (1st December - 31st January): Cancelled within 30 working days.
Note : If notification of cancellation is received more than 14, 21,30 working days, there will be no cancellation charge except for a credit card processing fee of 10%.
If notification of cancellation is received less than 14, 21,30 working days a credit card processing fee of 10% PLUS one night room charged. Please see also our Cancellation Policy .
2. What are Credit Card Refunds and how long does it take until money is refunded?
Refunds will be made in the form of a credit refund. This means, we will credit the amount back to your credit card. All credit card refunds will be processed in a timely manner, usually within 7 working days.
Please note however, that the refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to show in your account.
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